Using the Customer Portal

Video: How to Use the Customer Portal

New Account

You’ll need an account to use the portal. Please do not create duplicate accounts. Create an account online by selecting the Create Account button. Enter your account information and select Save.

Existing Account

If you already have an account, select the Login button. Enter your email address listed on your account. You can choose to receive your one-time PIN for login by email or text.

Once you’re logged you can: submit an application, view your permits under My Permits, request/cancel inspections, view your scheduled inspections and completed inspections.

Apply for Permit

Use the Apply for Permit icon to submit permit applications for:

• Residential Construction Permits
• Commercial Construction Permits
• Electrical, Mechanical, Gas and Plumbing Permits
• Demolition Permits
• Fire System Permits
• Sign Permits

You’ll be guided through several steps:

1. Type of Permit - Select the type of permit application from the drop-down menus.
2. Before You Begin – Review the items you need for your application and check each one to move to the next step.
3. Enter Address or Location – Search for the assigned address or if not found, enter a location description and tax map parcel ID number.
4. Permit Details – Enter the requested information about the work taking place.
5. Select Contacts – Enter the subcontractors and contacts you would like to list on your permit.
6. Upload Documents – Upload any necessary documents for your application. This may include building plans, site plans, or other forms.
7. Permit Signature – Review the conditions, check “I agree” and enter your name to sign the application electronically.
8. Select Finish.

Your application has been submitted. You can check the status anytime by selecting My Permits.

Questions about our new online services portal, suggestions, or feedback? Contact us at 803-483-3195.